Ongoing Support & Maintenance

Deploying OpenClaw is just the beginning. To maintain peak performance, security, and reliability, your deployment needs ongoing attention - updates applied, issues resolved, optimizations made, and questions answered. Our Support & Maintenance service provides the expert assistance and proactive care your OpenClaw deployment deserves.

Whether you need occasional help from experts or comprehensive managed services, our support plans scale to fit your needs. From answering technical questions to handling emergency issues to proactively monitoring and maintaining your deployment, we're here to ensure your AI agents deliver continuous value.

Expert Assistance When You Need It

When issues arise or questions come up, you want answers from people who truly know OpenClaw. Our support engineers work with OpenClaw deployments every day. They've seen virtually every issue that can occur and know how to resolve them quickly. When you contact support, you're connected with genuine experts, not script readers.

Support is available through multiple channels including email, chat, and phone. Response times are defined by your support tier, with higher tiers guaranteeing faster response. For critical issues on our top-tier plans, we guarantee response within 15 minutes, 24 hours a day, 7 days a week.

Proactive Maintenance

The best way to handle issues is to prevent them. Our maintenance services include proactive monitoring of your OpenClaw deployment, identifying potential problems before they impact your users. We track performance metrics, disk usage, certificate expiration, security vulnerabilities, and dozens of other indicators that predict problems.

When OpenClaw releases updates - whether security patches, bug fixes, or new features - we coordinate and apply them to your deployment. We test updates in staging environments first and schedule production updates during maintenance windows that work for your business. You stay current without lifting a finger.

Continuous Improvement

Beyond keeping things running, our maintenance services help you get more value from OpenClaw over time. We provide quarterly reviews of your deployment's health and performance, recommendations for optimization, and guidance on new features you could leverage. Your OpenClaw deployment gets better every quarter.

We also serve as your ongoing OpenClaw advisors. When you're considering new use cases, need help designing agents, or want to understand a capability, our team is available to guide you. Think of us as your extended OpenClaw team, always available when you need expertise.