AI Agents That Keep Tables Full and Customers Happy

Answer reservation requests instantly, handle delivery inquiries, and provide menu recommendations around the clock. OpenClaw helps restaurants deliver exceptional service while managing operational complexity.

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Challenges in Restaurants & Food Service

Missed Reservation Calls

During busy service periods, phone calls go unanswered or to voicemail. Potential diners who cannot reach you book elsewhere. Every missed call represents lost covers and revenue.

Repetitive Phone Inquiries

Staff constantly answer the same questions: What are your hours? Do you have parking? Can you accommodate allergies? These calls interrupt service and consume time that could enhance guest experience.

Online Order Support

Customers ordering online have questions about menu items, modifications, and delivery. Providing responsive support for digital orders while managing dine-in service is challenging.

After-Hours Communication

Customers want to make reservations, check hours, and place future orders outside operating hours. Without after-hours support, these inquiries wait until opening, potentially losing to competitors.

Special Event Inquiries

Private dining, catering, and special event inquiries require detailed discussion and follow-up. Managing these opportunities alongside daily operations often results in slow response and lost bookings.

Review and Feedback Management

Online reviews require monitoring and response. Negative feedback needs attention before it damages reputation. Keeping up with review platforms while running a restaurant is time-consuming.

Frequently Asked Questions

Which POS and reservation systems does OpenClaw integrate with?

OpenClaw integrates with major restaurant technology platforms including Toast, Square, Clover, Lightspeed, Aloha, and MICROS for POS. For reservations, we connect with OpenTable, Resy, Yelp Reservations, SevenRooms, and custom booking systems. Integration provides real-time data for accurate customer responses.

Can OpenClaw actually book reservations?

Yes. OpenClaw checks real-time availability and confirms reservations directly in your booking system. Guests receive instant confirmation while your reservation book stays accurate. For complex requests requiring human judgment, inquiries are routed to staff with full details.

How does OpenClaw handle menu questions and modifications?

OpenClaw is trained on your complete menu including ingredients, preparation methods, and common modifications. It answers questions about dishes, accommodates dietary restrictions, and guides guests through options. Custom modifications beyond standard offerings are noted for kitchen communication.

Can customers place orders through OpenClaw?

OpenClaw can capture order details and integrate with your online ordering system, or guide customers to your ordering platform. For complex orders or modifications, it ensures all details are accurately captured before submission.

How do you handle allergy inquiries?

OpenClaw provides accurate allergen information based on your menu data and can identify safe options for common dietary restrictions. For serious allergies, it appropriately advises direct consultation with kitchen staff while capturing the inquiry for follow-up.

What about multiple restaurant locations?

OpenClaw supports multi-location restaurant groups with location-specific menus, hours, and contact information. Customers are directed to the appropriate location based on their inquiry, and each restaurant receives relevant communications.

Can OpenClaw help with catering and private events?

Yes. OpenClaw captures private dining and catering inquiries including event details, guest count, budget, and preferences. Complete information is routed to your events team for follow-up, ensuring no opportunity is missed.

How does feedback collection work?

OpenClaw can proactively reach out to recent guests for feedback, capture comments during conversations, and route concerns for immediate attention. Positive feedback is documented while issues are escalated to management before they become public negative reviews.

Transform Your Restaurant's Customer Experience

Let our team implement OpenClaw for your restaurant. Book a free consultation to see how we can help you deliver exceptional service while managing operational complexity.

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