Turn Customer Reviews Into Your Strongest Local Ranking Signal
Review quantity, quality, and velocity directly influence local rankings and conversion rates. We build systems that generate consistent reviews and protect your reputation.
of local searches result in a purchase, and review ratings are one of the primary factors that determine which business the searcher chooses
Moz, 2020
Review Management
What's Included
Everything you get with our Review Management
Automated Review Generation System
Custom review request workflows triggered after service delivery via email, SMS, or in-person prompts, directing customers to your most important platforms
Multi-Platform Monitoring
Real-time monitoring of new reviews across Google, Yelp, Facebook, BBB, and industry-specific review sites with instant alerts
Response Management & Reporting
Professional responses to all reviews within 24-48 hours plus monthly reputation reports tracking volume, velocity, sentiment, and rating trends
Our Review Management Process
Review Profile Audit
We audit your current review presence across all platforms: total count, average rating, review velocity, sentiment distribution, and how you compare to local competitors. This baseline identifies your biggest opportunities.
Generation System Setup
We implement automated review request workflows customized to your business operations -- post-service email sequences, SMS reminders, or in-person QR codes. Each workflow is designed for maximum response rate while complying with platform policies.
Monitoring & Response Management
All review platforms are monitored for new reviews. Positive reviews receive appreciative responses. Negative reviews get thoughtful, professional responses drafted in your brand voice within 24-48 hours. We escalate critical situations immediately.
Monthly Reporting & Strategy Adjustment
Monthly reports track review volume, velocity, average rating, sentiment trends, and platform distribution. We adjust generation strategies based on what is driving the best response rates and highest-quality reviews.
Key Benefits
Consistent review flow that boosts local rankings
Google rewards businesses with steady review velocity -- not just a high total count. Our automated generation systems produce a consistent stream of genuine reviews that signal ongoing customer satisfaction and business activity.
Higher conversion rates from your existing traffic
A strong review profile converts more of the local searchers who find you. The difference between 15 reviews and 150 reviews, or between a 3.8 and a 4.7 rating, directly impacts how many searchers choose your business over competitors.
Reputation protection through active management
Negative reviews happen to every business. What matters is how quickly and professionally you respond. Our monitoring catches every review within hours, and our response management ensures negative feedback is addressed before it shapes perception.
Research & Evidence
Backed by industry research and proven results
Local Search Intent Scale
46% of all Google searches have local intent, and review signals influence which businesses appear in those results
Google (2022)
SEO Lead Quality
SEO leads have a 14.6% close rate vs 1.7% for outbound, and strong reviews increase conversion rates from organic traffic even further
Forrester (2023)
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