Order Fulfillment That Runs Without Manual Intervention

From the moment a customer clicks Buy to the moment their package arrives, every step can be automated: payment capture, shipping label generation, carrier selection, tracking notifications, and returns processing. We build the workflows that make it happen.

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42%

of developer time lost to technical debt, often from manual fulfillment processes that should have been automated from the start

Stripe, 2018

Order Fulfillment Automation

End-to-end order processing automation including shipping label generation, intelligent carrier selection, customer tracking notifications, returns handling, and 3PL integration.

What's Included

Everything you get with our Order Fulfillment Automation

Automated Order Processing Pipeline

End-to-end workflow from order placement through payment verification, picking list generation, and label creation without manual steps

Carrier Integration and Rate Shopping

API integrations with USPS, UPS, FedEx, and DHL with automated rate comparison to select the cheapest or fastest option per shipment

Customer Notification System

Automated email and SMS notifications for order confirmation, shipping updates, delivery confirmation, and return instructions

Our Fulfillment Automation Process

Fulfillment Workflow Mapping

We document your current order processing workflow step by step, identifying every manual touchpoint, decision point, and exception scenario. This map becomes the blueprint for automation.

Automation Architecture Design

We design the automated workflow including trigger events, decision logic, carrier integrations, notification templates, and exception handling rules. Every automation rule is reviewed and approved before implementation.

Integration and Testing

We build carrier API integrations, configure notification triggers, set up shipping rules, and test the complete workflow with sandbox orders that simulate real-world scenarios including edge cases and error conditions.

Launch and Optimization

We go live with monitoring dashboards that track processing times, error rates, and shipping costs. A 30-day optimization review fine-tunes carrier rules and notification timing based on real performance data.

Key Benefits

Process orders in seconds, not hours

Automated workflows handle payment verification, address validation, label generation, and notification sending within seconds of order placement. Your customers get shipping confirmations faster, and your team focuses on exceptions rather than routine processing.

Lower shipping costs with rate shopping

Automated carrier rate comparison for every shipment ensures you always use the most cost-effective option that meets your delivery speed commitment. Most stores save 15-25% on shipping costs by switching from a single carrier to intelligent rate shopping.

Fewer errors and support tickets

Automated address validation catches errors before labels are printed. Automated tracking notifications reduce 'where is my order' support inquiries. Automated returns processing handles the most common support request without agent involvement.

Research & Evidence

Backed by industry research and proven results

The Developer Coefficient

42% of developer time is consumed by technical debt and maintenance, including manual operational processes that resist automation as they grow more complex

Stripe (2018)

Relative Cost of Fixing Defects

Fixing fulfillment workflow issues after they are embedded in operations costs 6x more than designing them correctly upfront

IBM Systems Sciences Institute (2008)

Frequently Asked Questions

Which shipping carriers do you integrate with?

USPS, UPS, FedEx, DHL, and regional carriers. We also integrate with shipping aggregators like ShipStation, EasyPost, and Shippo that provide access to discounted rates across multiple carriers. For international shipping, we configure customs documentation and duty calculation automation.

Can you integrate with our existing 3PL or warehouse?

Yes. We integrate with ShipBob, Deliverr, Red Stag, and custom 3PL systems that offer API access. The integration sends order details to your 3PL automatically, receives tracking information back, and updates your store and customer notifications without manual coordination.

How do you handle returns and exchanges?

We build automated returns workflows that generate return labels, process refunds or store credit upon receipt, update inventory for restockable items, and trigger customer notifications at each stage. Return reasons are tracked and reported to help you identify product quality or description issues.

What happens when an order requires manual review?

The system flags orders that match your exception criteria, such as high-value orders, international shipments, or address validation failures, and routes them to a manual review queue with all relevant details. Standard orders continue processing automatically while exceptions get the human attention they need.

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Scale Your Order Volume Without Scaling Your Team

Tell us about your current fulfillment workflow. We will show you which manual steps can be automated and how much time and money you will save.

Automate Your Fulfillment